We endeavour to produce all our products free from defects. All our cork mats are glued by hand and machine stitched. Once bonded to the backing mat, the cork fabric can stretch a little and it can form air bubbles on the surface. Unfortunately this is something that can happen due to the nature of this material, especially if you sit on the mat while it is rolled up, which should be avoided.This is not considered to be a fault and it doesn’t effect the mat performance in any way.
Also natural variations in shading or any individual markings are an inherent part of the cork material and should not be considered as an imperfection.
Each piece is unique.
We are confident you will be happy with our products however should you wish to return any items please email us on firstname.lastname@example.org or call +44 (0)7900244022 as soon as possible.
Items returned without prior authorisation may not be accepted so please inform us first.
Returns should be made within 10 days and they have to be in the same conditions in which you received the goods. You will be responsible for the cost of returning the goods to us.