Refund policy

Returns Policy

We hope you are fully satisfied with your purchase; however if you with to request an exchange or refund, we will accept returns requested within 30 days of delivery provided that it’s returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached.

ALL STANDARD/STOCK PRODUCT ORDERS

All Standard or stock product orders must be returned in their original packaging, in the same condition as they were received, ensuring every effort is made to protect them.

MADE-TO-ORDER PRODUCTS:

All Stilelibero made-to-order products are non-returnable. We do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty and can be proven so. All goods are dispatched suitably packaged for transit purposes only.
You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged, you should sign for them as such upon delivery and contact sales@stilelibero.co.uk within 24 hours of delivery, including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage. You must check the product for faults before installation. Should you believe that your item is faulty, you must notify us within 24 hours of delivery at sales@stilelibero.co.uk, including photographic evidence.
The return of goods is at the customer's own expense.

Items should be returned to the company address as shown below within 30 days of receipt.
If the returned item meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost. Please note, we will not cover decorator costs or any other additional costs that arise as this is solely your responsibility.

Returns address:
Stilelibero Ltd, 

Green Studio G34-G36
Wimbledon Art Studios
10 Riverside Yard
London,

SW17 0BB