Refund policy

Returns Policy

We hope you love your products, but if you wish to return an item, goods must be sent back
within 30 days of receiving them. In addition, please note product-specific details below.

ALL STANDARD/STOCK PRODUCT ORDERS

All Standard or stock product orders must be returned in their original packaging, in the same
condition as they were received, ensuring every effort is made to protect them.

MADE-TO-ORDER PRODUCTS:

All Stilelibero made-to-order products are non-returnable. We do not accept returns unless
the product is a) damaged in transit before you receive them or b) if the product is faulty
and can be proven so. All goods are dispatched suitably packaged for transit purposes only.
You should inspect the goods upon delivery and check that no items are damaged. If goods
are damaged, you should sign for them as such upon delivery and contact sales@stilelibero.co.uk
within 24 hours of delivery, including photographic evidence of the damage.
We do not take responsibility for goods that have been damaged after delivery as a result
of poor handling or storage. You must check the product for faults before installation.
Should you believe that your item is faulty, you must notify us within 24 hours of delivery
at sales@stilelibero.co.uk, including photographic evidence.
The return of goods is at the customer's own expense.

Items should be returned to the company address as shown below within 30 days of receipt.
If the returned item meets our return terms, any sum debited from your credit or debit card will be
re-credited to your account as soon as the goods are received and processed, excluding the initial
shipping cost. Please note, we will not cover decorator costs or any other additional costs that arise
as this is solely your responsibility.

Returns address:
Stilelibero Ltd, Studio 0.11 (Ground Floor)
World's End Studios,132, 134 Lots Rd,
Chelsea, London SW10 0RJ